FAQ

Here is a list of frequently asked questions (FAQs)
to provide you with more information about our catering services.

QUESTIONS YOU MIGHT ASK

TINGKAT

Customers can choose between < 3 Dishes + 1 soup> or < 4 Dishes> package.

Eg. Family Favourites Tingkat Dinner
– Pork Chop with Oriental Sauce
– Pan Fried Egg with Long Bean Sauce
– Sauteed Hong Kong Chye Sim with Mock Abalone
– (Soup) Sze Chuan Cai Chicken Soup OR (4th Dish) Teochew Braised Beancurd Stick and Egg

All meals will be delivered in Tingkat/Tiffin carriers at no additional charge (go green with us!). Disposable containers are available for an additional charge.

Upon starting your subscription, two sets of Tingkat/Tiffin carriers will be assigned to your household.

We kindly request your cooperation in ensuring that your Tingkat/Tiffin carriers are washed daily to maintain hygiene and food safety. Please leave the cleaned carriers at your door before your next delivery. Our delivery team will collect them and leave a new set with fresh food for your consumption.

Currently, we do not offer lunch tingkat delivery.

The delivery time is between 3 pm – 7.30 pm. Please note that our Customer Sales Team will not be able to tell you the exact delivery time, due to unpredictable traffic conditions.

Customers must call our Customer Sales Team before 3.00 pm a working day in advance to cancel the dinner delivery. There will be no refunds for same-day notice.

Yes. Our Customer Service Officers will advise you to start your dinner delivery in the middle of the month as a trial. The charges will be based on a pro-rated basis. Kindly contact our Customer Sales Team at +65 6852 3333 for more information.

You may leave your special requests in the remarks (such as non-spicy, no fish etc) and our Customer Sales Team will contact you with more information. 

A 4-days meal subscription plan will run for 4 weekdays weekly (you can choose a weekday to skip your meal). Do note that the skipped day per week has to be the same. For example, if you choose not to have your meals delivered on a Tuesday, no meals will be delivered for all Tuesdays of the month.

A 5-days meal subscription plan will run for 5 weekdays weekly.

No, we do not. Our tingkat dinner delivery plan only run on weekdays, excluding PH and weekends.

All tingkat subscription will end on the last day of the month and early termination will be subjected to an early termination fee. Kindly call us at 6852 3333 for more information.

All tingkat subscription will run till the end of the month unless you are on an auto-renewal plan. 

The price is calculated based on the number of days you will be having the meals excluding PHs and weekends from your start date till the end of the month.

For more information, kindly call us at 6852 3333.

BUFFET

All customers are encouraged to place their orders based on the number of guests invited and include an additional approximation of 10 to 15% to cater if heavier consumption is expected. Do note that some guests may consume more than the food portion catered for them.

Yes, you may. For assistance, kindly email the Customer Service Officers at sales@selectcatering.com.sg or call our hotline at +65 6852 3338

Yes, you can but this can only be done for orders above 80 pax OR alternatively consider placing additional side orders.

After you have made your payment, our team will be in touch with you within 1 working day to confirm your order.

If you need to make changes to your order, call us at +65 6852 3333 or email sales@select.com.sg at least 4 working days before your event date. Our Customer Service Officers will be able to assist you.

We provide a 20% buffer for the number of catered pax. For example, if you cater for 80 pax, 96 disposable cutleries will be given.

As our food is best consumed within 4 hours, our drivers will collect the buffet set-up 3 hours upon arrival and this includes the set-up time. Set-up will take approximately 45 – 60 minutes from the time of arrival.

Each table measures 3 feet by 3 feet (square table). The number of tables allocated will be based on the number of pax ordered. In normal circumstances, a total of 4-5 tables will be allocated per buffet which will make up to 15 feet by 3 feet. Do advise on the space availability when you place your order and our Customer Service Officers will try to accommodate as much as we can.

Yes, you can use your table for buffet setup, however, do note that prices remain the same.

No, they are different. For setup time, our drivers will come 45 mins – 1 hour before the event time to do the buffet setup. The setup will be completed by the stated eating time.

Full buffet setup including tables, food warmers, disposable cutlery and tableware and trash bag will be provided. 

The mini buffet will come with self-heating boxes and The Essentials Kit (containing disposable cutlery, plates, cups, napkins, table cloth, food tongs and trash bag). So you’ll just need to sit back and enjoy the feast with your family & friends!

DELIVERY

For regular buffets: S$70+ for non-CBD areas and $80+ for CBD areas

For takeaway sets: $35+ for non-CBD areas and $45+ for CBD areas

Separate charges will be applied for Live Stations, Wedding and Banquet.

CBD area postal codes include 01, 03, 04, 05, 06, 07, 08, 17, 18, 19, 22 and 23.

– Additional $10.00+ is chargeable for delivery locations to Sentosa and Jurong Island on top of the delivery fee.

– All prices listed are before GST and GST will be charged at the rate prevailing at the time of supply.

LUNAR 7TH MONTH MENU

A min. spend of $170 (before GST & delivery) is required for ala-carte orders of Lunar 7th Month Platters & Sides.

PAYMENT

Payment can be made via bank transfers and PayNow.

Yes, you can request for an official invoice. Kindly email us at sales@select.com.sg.